Refund policy

🛍️ Return & Refund Policy – DodJewels

Effective Date: [Insert Date]

We want you to be fully satisfied with your purchase from DodJewels. Please read our return and refund policy carefully to understand your rights and obligations.

📦 Returns

We accept returns within 14 days of delivery. This means you have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, with original tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

  • Items returned without prior authorization will not be accepted.

To initiate a return, please contact us at Customservice.dodjewels@gmail.com with the subject line “Return Request” and include your order number and reason for return. We will provide return instructions and a shipping label if your request is approved.

Important Return Conditions:

  • The buyer is responsible for the cost of return shipping unless the return is due to a defective product or fulfillment error. 
    Address: 3230 FM 1463 Rd, Apt 9104. Katy, Texas 77494

  • The buyer is also responsible for any loss in value (as agreed upon with the seller) if the item is not returned in its original condition.

🚫 Non-Returnable Items

We do not accept returns for the following:

  • Personalized or custom-made items.

  • Clearance items. All clearance sales are final.

If you’re unsure whether your item is eligible for return, contact us before sending it back.

🔁 Exchanges

We do not offer direct exchanges. If you want a different item, we recommend returning your original item (if eligible) and placing a new order once the return is accepted.

💸 Return Shipping Costs

  • If the return is due to a defective product or an order fulfillment error, we will cover the return shipping costs.

  • If the return is due to personal preference, the buyer is responsible for return shipping.

🛠️ Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery at Customservice.dodjewels@gmail.com. Be sure to include photos and a description of the issue. We’ll work quickly to make it right with a replacement or refund.

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • Please note: your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us.

❓ Need Help?

For any questions about returns, exchanges, or refunds, contact us at:
📧 Customservice.dodjewels@gmail.com